Ikoh Sylvanus

Ikoh Sylvanus

IT Support Specialist

1699 Sanusi Fafunwa Street Victoria Island Lagos, Nigeria, 101233, Lagos, Nigeria.

About

Currently a Technical Support Specialist looking to transition into the Cloud Computing industry as a Cloud Engineer. I have experience in client-facing positions and have achieved a couple of certifications across various Cloud providers whilst working full-time.

Education

AltSchool Africa

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Diploma in Cloud Computing Cloud Engineering

University of Calabar

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Bachelor of Science Electronics and Computer Technology

Certificates

Google Certified Professional Cloud Architect

Google

Google Certified Professional Cloud Security Engineer

Google

Microsoft Certified: Security, Compliance and Identity Fundamentals

Microsoft

AWS Certified Cloud Practitioner

AWS

Microsoft Certified: Azure AI Engineer Associate

Microsoft

Microsoft Certified: AI Fundamentals

Microsoft

Microsoft Certified: Azure Fundamentals

Microsoft

Projects

AWS Cloud Resume Challenge

Summary

Built an online Resume using AWS Lambda, DynamoDB, API Gateway, S3, Cognito, CloudFront etc.

AWS Three-tier Web Application

Summary

Deployed and hosted a highly available WordPress application using Amazon EC2, RDS, Route 53, and VPC.

Work

Shivtech Limited

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IT Support Specialist

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Summary

Resolved over 15,000 technical queries in a customer-focused and timely manner. Provided administrative support for the infrastructure systems and servers. Developed an automation system to process incoming requests faster, resulting in a 25% increase in client satisfaction.

Highlights

Resolved over 15,000 technical queries in a customer-focused and timely manner.

Provided administrative support for the infrastructure systems and servers.

Developed an automation system to process incoming requests faster, resulting in a 25% increase in client satisfaction.

Shivtech Limited

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NOC Officer Intern

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Summary

Resolved over 150 technical queries in a customer-focused and timely manner. Provided administrative support for the infrastructure systems and servers. Developed an automation system to process incoming requests faster, resulting in a 45% increase in client satisfaction.

Highlights

Resolved over 150 technical queries in a customer-focused and timely manner.

Provided administrative support for the infrastructure systems and servers.

Developed an automation system to process incoming requests faster, resulting in a 45% increase in client satisfaction.

Skills

Technical Skills

AWS, GCP, Microsoft Azure, Networking and troubleshooting, System Administration, Cost Management, Monitoring and Logging, AWS [IAM, EC2], Cloud Lambda, Infrastructure as Code (IAC), Containerization and orchestration, Monitoring and Optimization, APIs and Integration, Automation and Scripting, DevOps Practices, Cloud Storage Solutions, Serverless Computing, Database Management, Architectural Design, Backup and Disaster Recovery, Version Control, Continuous Learning.

Interpersonal Skills

Customer-focused, Effective Communicator, Highly Adaptable.

Languages

Yoruba

Proficient

English

Fluent

References

Available upon request

Available upon request